Privacy Policy

Your privacy is important. This policy provides clear, general information about the types of personal information that an online casino website may handle and the reasons that information may be used. It applies to information collected through the website, account services, customer support channels, payment processes and related online features.

Personal information means information or an opinion about an identified individual, or an individual who can reasonably be identified. Depending on how you use the website, this may include information provided directly by you, information created through your account activity and information received from service providers involved in operating the site.

This policy should be read together with the website's terms and conditions, responsible gaming information and any notices shown when information is collected. Some services or features may have additional privacy notices that explain a particular use of information. Where a separate notice applies, it should be read alongside this policy.

The policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will be made available on the website. Where an update is important, reasonable steps may be taken to bring it to players' attention.

The website is intended to handle personal information only for appropriate business, service, security and compliance purposes. Players should provide information that is accurate, current and relevant to their use of the services. If information changes, you should update your account where the available features allow you to do so.

Information may be used for the purposes for which it was collected and for related purposes that a player would reasonably expect. The main reasons for handling information include operating the website, providing account services, processing transactions, maintaining security, supporting players and meeting legal or compliance requirements.

• To create, verify, administer and secure an account.
• To confirm identity and age, carry out customer due diligence and complete anti-fraud, anti-money-laundering or other risk checks.
• To process deposits, withdrawals, payments, refunds and account adjustments through relevant payment services.
• To provide customer support, investigate questions, resolve complaints and communicate about account activity or service issues.
• To operate, maintain, test and improve the website, games, account functions and security systems.
• To detect, prevent and investigate fraud, unauthorised access, collusion, technical abuse and other activity that may breach the site's terms.
• To understand general usage trends, monitor performance and improve the accessibility and reliability of the service.
• To send service messages, account notices and other communications needed to provide the services.
• To send marketing communications where permitted and where the required consent or another lawful basis applies.
• To meet applicable legal, accounting, taxation, record-keeping and other compliance obligations, and to respond to lawful requests.

Information may be shared where reasonably necessary for these purposes, where you have asked for it, where you have given permission or where sharing is permitted or required by law. Potential recipients may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other suppliers that help operate the website.

Service providers are expected to handle information appropriately and only for authorised purposes. They may have their own privacy terms for information they process directly. Information may also be disclosed to advisers, auditors, insurers, courts, government bodies or other authorised parties where this is necessary to protect rights, investigate suspected wrongdoing, enforce the website's terms or comply with a lawful requirement.

Information may be combined with account, transaction, technical or support information where this is needed to provide services, identify risks, prevent misuse or improve the player experience. Information will not be used for unrelated purposes without an appropriate basis or notice where one is required.

Some service providers may process information in countries outside Australia. When this occurs, reasonable steps may be taken to support secure handling and to ensure that information is used consistently with the purposes described in this policy and applicable requirements.

Depending on your circumstances and applicable requirements, you may have rights regarding the personal information held about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security considerations or records that must be retained.

• Access: You may ask for information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: You may ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: You may ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This request may be refused or limited when records must be retained or another lawful reason applies.
• Marketing consent: Where marketing is sent on the basis of consent, you may withdraw that consent at any time. You can also use an unsubscribe option included in a marketing message where one is available.
• Information about handling: You may ask questions about how your information is collected, used, shared or retained.

To exercise your rights, ask a privacy question or make a data request, email support@allspinswincasino.wtf. Please clearly describe your request and include enough information to help locate the relevant account. For your protection, additional information may be requested to verify your identity before a request is completed. You do not need to provide more personal information than is reasonably necessary for that verification.

If you request access, the response may explain what information is held, how it is used and, where appropriate, who it is shared with. If you request correction, reasonable steps may be taken to update information that is inaccurate or incomplete. If you request deletion, the request will be considered against any legal, security, transaction or record-keeping requirements that apply.

If you withdraw consent to marketing, this will stop future marketing communications based on that consent within a reasonable processing period. You may still receive important service or account messages that are necessary to operate your account, process transactions, protect security or meet legal obligations.

Requests will be reviewed and handled within a reasonable time, subject to the nature of the request and any applicable requirements. If a request cannot be completed in full, an explanation may be provided where it is appropriate to do so. Information may be retained about a request to record the action taken, protect the service and demonstrate compliance.

If you have a concern about the handling of your personal information, please raise it using support@allspinswincasino.wtf so it can be reviewed. This policy is intended as general information and does not remove any privacy rights that may apply to you under Australian law or another applicable legal framework.